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RETURNS
1. To request a return, the first thing to do is contact us by email at info@farmaciadellapelle.com indicating the order number, the collection address and the reason for the return request.
You have 14 days from receiving the order to request it. Wait for the acceptance of the return request by info@farmaciadellapelle.com which takes place in 2/3 working days. As soon as the return is accepted, you will be sent confirmation via email, and we will proceed with sending one of our couriers to collect the package from the address you have chosen. Also indicate your telephone number in the package in case the courier needs to contact you.
2. Pack the goods adequately in the original packaging in order to guarantee the integrity of both the product and the packaging, so that the product cannot be damaged during transport.
3. Apply the consignment note that will be sent to you via email after making the return request to the outside of the package.
4. Shipping costs are borne by www.farmaciadellapelle.com
5. Once the return has been received, the products will be subjected to a thorough check to ensure they satisfy the return conditions. In case of tampering with the product, the return will not be accepted.
6. Within 7 days of receiving the goods, a refund will be issued via the same method used during payment.
PRODUCT CHANGE
Product changes are NOT managed. If you need to change the product, after completing the return, you can place a new order by purchasing the product you are interested in.
IF THE PRODUCT IS DEFECTIVE
It is our responsibility to always check the products before packing them. However, if you find a defect in the product within 10 days of receipt, please contact us to report the problem so that we can evaluate the return or replacement methods together.
If it is found that the product is truly defective, the cost of return shipping is borne by www.farmaciadellapelle.com.it
SHIPPING COST
Shipping costs are automatically calculated by the system and can be consulted during the purchase phase.
Shipping costs are:
ITALY €7.00
EUROPE €.20,00
Shipments are free if the amount of €50.00 for Italy and €80.00 for abroad is exceeded.
For deliveries, a shipping service is offered in 1/2 working days (from Monday to Friday): from when the goods are delivered to the courier, they will be delivered within the following 24/48 hours except for problems due to the courier himself. Times may vary around major holidays, and service may vary for remote areas, islands or in the case of bulky products.
ORDER PROCESSING TIMES
Orders received on the website www.farmaciadellapelle.com will be processed within 24-48 working hours from receipt of payment and depending on availability.
Orders placed on Saturday, Sunday or during Italian holidays will be processed starting from the first following working day.
PAYMENT METHODS
Our site uses the latest technologies available in order to protect, protect and process your payment data in maximum security.
The www.farmaciadellapelle.com e-commerce platform has several payment channels:
PayPal
Credit card
For credit card payments, the following circuits are available: Maestro, Visa, Mastercard, American Express, Paypal, PostePay.
The payment gateways we use guarantee sensitive data protection standards. For us www.farmaciadellapelle.com it is of fundamental importance to offer you the possibility of making your purchases in a protected and safe environment.
COMPANY DATA AND CONTACTS
Company name: FARMACIA DALLA FAVERA DI BRUNETTA FABIO & C SNC
Address: VIA ALESSANDRO ZANINI, 1
VAT number: 04588780264
telephone 042383286 – WhatsApp +39 3662763321
To request information, send an email to info@farmaciadellapelle.com